Legal

Terms of Service

Last updated: 10 July 2026 · Version 1.0

These Terms of Service (the "Terms") are a contract between Lion’s Point Ltd ("Relai", "we", "us") and the organisation or person that subscribes to or uses the Relai AI SDR platform and website (the "Service", and "you" or "Customer"). Please read them carefully.

1. Agreement to these Terms

By creating an account, starting a trial, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. Where the Service is used to process personal data on your behalf, our Data Processing Agreement also forms part of this contract. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

2. Definitions

"Customer Data" means the data, including personal data, that you or your users submit to or process through the Service. "Users" means the individuals you authorise to use the Service under your account. "Order" means your selected plan and any add-ons. Other terms are defined where they appear.

3. The Service and accounts

Relai is a software-as-a-service platform that helps sales teams answer, qualify, nurture and book inbound leads across WhatsApp, email and phone, and hand ready buyers to a human. We grant you a non-exclusive, non-transferable right to access and use the Service during your subscription, in accordance with these Terms and your Order. You are responsible for your account, for keeping credentials secure, and for all activity under your account and Users.

4. Subscriptions, trials, billing and cancellation

Plans. The Service is offered on subscription plans and optional add-ons as described at relaioffice.com. Fees, contact limits, seats, messaging and calling allowances are set out in your Order.
Free trial. A 14-day free trial is offered on the Starter plan only. Other plans are paid from the start of the subscription. A payment method may be required to begin a trial; unless cancelled during the trial, the subscription continues and is charged.
Billing. Fees are billed in advance on a recurring basis (monthly or annually as selected) via our payment processor, and are non-refundable except where required by law. Usage-based add-ons are billed as incurred. Prices are exclusive of taxes, which you are responsible for.
Cancellation. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you retain access until then and are not charged for subsequent periods. There are no long-term lock-in contracts on standard plans.
Changes to fees. We may change fees on renewal with reasonable prior notice.

5. Your responsibilities and acceptable use

You are responsible for your use of the Service and your Customer Data. In particular, you agree that:

You have a valid legal basis to process the personal data you put into the Service and to contact your leads, and you will honour opt-outs and do-not-contact requests;
Your use of messaging channels complies with their rules, including the WhatsApp Business Messaging Policy, opt-in and template requirements, and applicable marketing, e-privacy and telecoms laws;
You will obtain any consents required to record and transcribe calls;
You will not use the Service to send unlawful, deceptive, infringing, harassing or spam content, to process special-category data without an appropriate basis, or in any way that could harm the Service or others;
You will not reverse-engineer, resell, or exceed the limits of your plan except through purchased add-ons.

We may suspend use that we reasonably believe breaches this section or threatens the Service.

6. AI output and automated messaging

Important. Relai uses artificial intelligence to generate messages, insights and summaries. AI output can be inaccurate, incomplete or inappropriate. You are responsible for configuring the Service, for any messages sent from your account (including automated ones), and for reviewing AI output before relying on it. Relai does not provide legal, financial, tax or professional advice, and its output is not a substitute for professional judgement. You control whether messages send automatically or require human approval.

7. Third-party services

The Service integrates with third-party services you choose to connect (for example your CRM, WhatsApp via a Business Solution Provider, email, calendar and telephony providers). Your use of those services is governed by their own terms, and we are not responsible for them. You are responsible for maintaining the rights and configurations needed to connect them.

8. Intellectual property

We and our licensors own all rights in the Service, including its software, models, design and content. You own your Customer Data. You grant us a limited licence to host and process Customer Data to provide the Service. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service. Any feedback you provide may be used by us without restriction.

9. Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and is incorporated into these Terms.

10. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and "as available", and we disclaim all other warranties to the fullest extent permitted by law, including fitness for a particular purpose and any warranty that the Service will be uninterrupted, error-free, or will achieve any particular result. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data. Subject to the paragraph above, each party's total aggregate liability arising out of or relating to these Terms is limited to the fees paid or payable by you for the Service in the 12 months before the event giving rise to the claim. Your solicitor should confirm this cap and any carve-outs.

12. Indemnity

You will indemnify us against claims, losses and costs arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of law (including data-protection and marketing laws).

13. Term, suspension and termination

These Terms apply for as long as you use the Service. Either party may terminate for material breach not remedied within 30 days' notice. We may suspend or terminate for non-payment or for the reasons in Section 5. On termination, your right to use the Service ends and we will delete or return Customer Data in accordance with the DPA. Sections that by their nature should survive (including 8, 10–12 and 14) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights.

15. General

These Terms, together with the Privacy Policy, DPA and your Order, are the entire agreement between us. We may update these Terms from time to time; material changes will be notified and continued use constitutes acceptance. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. If any provision is unenforceable, the rest remains in effect. Questions: legal@relaioffice.com.