Step 1 of 6·Relai spots the moment
Relai
“Sophie’s warming up. A new 2-bed at Riverside Quay fits everything she asked for. Shall I reach out?”
YouYou
“Yes, go.”
Relai’s workspaceSpotted a match for Sophie · asking before reaching out
Needs your OKBuyerSophie Turner · cold for 14 months
What Relai noticed
ST
Sophie TurnerBuyer · cold for 14 months
What she told us · July 2025“Call me when something under $650k comes up near a good school.”
Opened the price-drop email twice21:31
Viewed the 2-bed floor plan21:44
New matchRiverside Quay · 2-bed · $640k · 6 min walk to an Outstanding primary school
Sent by Relai on WhatsApp, in Tom’s name
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Sophie TurnerWhatsApp
Relai, as Tom · 21:50Hi Sophie, it’s Tom from Harbour Estates. You asked me to call when something under $650k came up near a good school. A 2-bed at Riverside Quay has just come up at $640k, six minutes from Thornhill Primary (Outstanding).
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Sophie · 21:51Oh wow, yes please! Could we see it on Saturday?
Relai, as Tom · 21:52Of course. Saturday at 11:00? I’ll send you directions.
Booked and written by Relai
Sat11:00
Viewing · Riverside Quay, Flat 4.2Sophie Turner and Jack · added to Tom’s calendar
Brief for Tom · Saturday 11:00Sophie Turner
$650kbudget · mortgage agreed in principle ($520k)
Nonechain: she’s a first-time buyer
Lead withthe second bedroom as an office. Jack works from home.
Askabout parking. She mentioned it twice.
Offer prepared by Relai · Riverside Quay, Flat 4.2
$628,000
✓ Mortgage in principle · $520k✓ Deposit verified✓ No chain✓ Solicitor instructed
Sent to the seller, with your OK17:20
Accepted18:05
Sale progress · chased by Relai
✓Offer accepted12 Oct
✓Memorandum of sale sent13 Oct
✓Mortgage valuation21 Oct · lender chased twice
✓Searches back3 Nov · council chased
✓Exchange14 Nov
Completion28 Nov
Relai’s summary
Keys handed over.
From a cold lead to completion.
74days, cold lead to keys
$628ksale agreed
$9,420commission
3times Tom stepped in
